Shipping, Returns & Refund Policy

How long does shipping usually take?

Please allow 4-6 business days for fulfillment. You will receive tracking information via email once your order has shipped.

Returns

Magic Sand:

Due to the nature of the product, we cannot accept customer remorse returns. Returns will only be accepted for product defects or other extenuating circumstances that are communicated within 15 days of purchase. If you would like to return your product, please reach out to help@sosatisfying.co and we will happily work with you on your issue. 

Merch items (clothing/accessories/etc):

Unworn and unwashed items are eligible for a full refund and free return shipment within 30 days of order placement.

After 30 days and before 60 days of order placement, returned orders are eligible for store credit. After 60 days of order placement, items may not be returned or refunded.

If you have an item that you would like to return or exchange, please reach out to our customer service team at help@sosatisfying.co 

 

Other Issues?

Your satisfaction is our number one priority. If you have any questions, issues or concerns please reach out to help@sosatisfying.co